We did a Termite treatment for a customer which involved drilling 1/4 inch holes a foot apart around the inside of his garage, then injected #TERMIDOR to kill the termites. We then filled the holes with clear caulking. We explained this procedure in advance, even got him to sign off, before we did the work.
He and his wife were not happy, didn't like the way the little holes looked. So we immediately responded and went out and decided we would paint all those little holes at no charge with paint the customer provided. We went above and beyond what we were required to do in this case.
Their home is their castle and we were going to make it right and please our customer, mission accomplished.
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