You did a great job, Thanks!

Job well done. Recently we did a Termite treatment with #TERMIDOR for a very elderly sweet lady in Sun City West, Arizona. The next day she called and insisted upon talking to the Manager.  I took her call, and was please to hear her be very complimentary of our Termite Crew.   Our technician was doing our regular pest control service at her home when he noticed that she had termite tubes in her garage.

 Often times many of us are quick to complain, about poor service. How many of us are as quick to acknowledge good service?  Next time you get a great server at a restaurant, or get a great hair cut, tell them what a great job they did, as well as leaving a good tip.

Get into the Flow

Flow is the form of joy, excitement and happiness that occurs when we are so absorbed in an activity we love (in the case of work maybe not love, but really don't mind) that we can loose ourselves and time seems to stand still. So get off the sidelines and get into the Flow. *from pickthebrain.com

Life isn't Fair, lessons you won't be taught in school

Today's Az Republic has an article by business consultant Harvey Mackay, "lessons you won't be taught in school. This is something we often hear from young people, "it's not fair". It is often true that a certain situation, grade, report, choice, promotion, or whatever seems unfair and may very well be.

As parents one of the most important things we can teach our children is that whining about a situation rarely helps. They have to learn to rise above it and move on, in order to achieve their goals. Also learning to negotiate any situation as Mackay says "you don't get what you want you get what you negotiate."

So if you get TERMITES, no it's not fair.  No whining, call us we will negotiate a treatment and price you will be pleased with. UNIVERSAL PEST CONTROL 623 979-1983

Journey begins with first step

Wally Amos lost his famous Cookie company years ago. Now at the age when most people are thinking about slowing down he is busy creating yet another cookie company. Wally talks in the Costco magazine about "the longest journey begins with the first step, and about taking life one step at a time, and living in the moment at an age." Wise advise for sure, many of us do not take the time to appreciate each day.

In business many are afraid to take a chance or take a first step with a new idea or new product or service.  At #Universal Pest Control we have learned to accept change and new products if they will help us serve our customers. So..don't worry take that first step!

Grocho Marx once said "The secret of life is honesty and fair dealing. If you can fake that you've got it made." Wow! Lance Armstrong is finding out the hard way, that you can only fake it for so long. Our business is very competitive and some companies resort to questionable practices and promises to gain a sales advantage.
#UNIVERSAL PEST CONTROL has always valued integrity and honest business practices above all else.

New Year's resolutions

As we welcome in the new year 2013 some of us will make New Year's resolutions.  Most of us will forget or have slipped by the end of January, especially those having to do with exercise or weight loss.

For me I will try to improve in every aspect of my life. I know good luck with that! It leaves me a lot of room for small improvements here and there.

Universal Pest Control will try to improve how we service our customers and use modern technology more to communicate with them.  Customers can always call us and talk to a human immediately with out pressing #1 or #3 and so on.

Finally we should all try to smile more and be more civil with each other.  Remember what Voltaire said "Life is a shipwreck, but we must not for get to sing in the lifeboats."

LUCKY?

LUCKY? Some people seem to be luckier than others. Listening to a radio sports talk show of all places I heard an interesting philosophy about Luck. We've all heard the saying "the harder you work the luckier you get." Well the sports talk host says he thinks that as we give our children more and more material things they get lazier and lazier. They get AFFLUENZA, which is the expectation of success being given to them instead of having to work hard to attain success and become Lucky. Interesting, but certainly not true in all cases.

We at UNIVERSAL PEST CONTROL work very hard to serve our great customers. Yes, we've been very lucky over the years.

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